FAQs

FAQs

The BWCF website FAQs section offers customers answers to frequently asked questions about our exceptional floral services. Whether you're looking for detailed information about our order and delivery process, or the types of arrangements and bouquets we offer, our FAQs section has the answer. We provide helpful step-by-step instructions as well as guidance on how to find the best flowers for your needs. Our FAQs are designed to ensure that every customer is happy with their purchase.

General FAQs

  • Every arrangement you receive from BWCF comes directly from our design studio in DTLA. We source our flowers from local flower farms and vendors in the Southern California Flower Market in DTLA or have them imported from our vendors all over the world.

  • Generally speaking, most flowers and foliage are toxic to dogs & cats. The arrangements should be placed where your furry babies can’t reach.

  • Anthony and Follin embarked on a journey of exploration, one that led them to discover their true passion: artful floristry. Seeing the lack of high-end artistic florists with top-notch service and revolutionary designs, they set out to fill this gap in the market. Through their combined experience and expertise, they bring unique floral creations to life - providing unprecedented service along the way.

  • At BWCF, we are passionate about giving back to causes that are close to our hearts. Throughout the year, we make donations of florals to these causes - LGBTQ+, BLM, Pups Without Borders, etc... So if you're interested in partnering with us, feel free to contact us to see what we can do. Our team strives to bring unique floral creations to life, pushing boundaries and offering top-notch service along the way.

  • Show your appreciation and celebrate success with a perfect corporate gift - flowers! Thoughtful, long-lasting, and meaningful, flowers make excellent gifts for employees, clients and vendors. Whether it's saying 'Thank You', 'Congratulations' or celebrating retirement or another big event, show your gratitude in a memorable way with the timeless beauty of flowers.

    Inquiry here Corporate Gifting Program

    Inquiry here Realtor Gifting Program

  • We accept payment with all of the following providers:

    - Visa

    - Mastercard

    - American Express

    - Apple Pay

    - PayPal

    - ACH (events only)

    - Check (events only)

  • No, but we strongly recommend it! It means you don't have to enter your details every time you order, and it helps us to ensure that you only receive the most relevant communications from us. We also occasionally run promotions that involve crediting your account with discounts and other treats. If you would prefer however, you can checkout as a guest.

  • Items typically ship within 72 hrs. Unless otherwise stated.

    FedEx Ground: 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.

    FedEx Ground cannot deliver to P.O. boxes.

    $15 for shipping plus $1 per item.

    We do NOT ship flowers or plants, local delivery only.

  • We pay our delivery drivers a livable wage per delivery, plus the cost materials included with your arrangement, ie: note card, box, and tissue (if used).

  • Our customer service team is dedicated to ensuring your satisfaction. They're here to help with anything you need and can make changes to your order before it heads out our door. For immediate service, reach out by phone at 213.373.1446 or via email at info@theboywhocriedflowers.com.

  • All sells are final but we do understand life happens. If you’d like to cancel your order please email us at info@theboywhocriedflowers.com and if the flowers haven’t been ordered we’ll gladly cancel the order, if they have been the sale is final.

  • Exchange any unworn, unwashed, unused merchandise by mail.

    All exchanges must be pre-approved by The Boy Who Cried Flowers.

    Send us an email with a copy of your receipt TO info@theboywhocriedflowers.com before shipping your merchandise.

    We issue store credit or an exchange within 14 days of the order delivery date.

    Made to order items cannot be exchanged or returned. All Sales are final.

    Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

    All return packages must be insured.

  • We apply a 3% service charge to all transactions, which covers the costs associated with credit card processing and helps us continue providing exceptional service.

Event FAQs

  • At BWCF, we provide our clients with a full range of services tailored to fit their needs - from small to large-scale projects. Our commitment to excellence is unmatched: no matter the size, our team will approach every project with precision and dedication. We strive to ensure that all of our customers - whether they're private or corporate - get the best possible service in the Los Angeles area. With our expertise and experience, you can trust that your project will be done right.

  • Welcome to the booking process at BWCF!

    1. Fill out our inquiry form and schedule a consultation (30 mins) for your event.

    2. During this call, we'll discuss the overall vision and needs you have for your event. Feel free to provide us with photos, layouts and mood boards via email so that we understand what you're aiming for.

    3. We will then create an initial proposal including full pricing details. Design proposals and mock up are an additional fee.

    4. After that, we can review this together to work out your wants vs. needs and tailor it to better fit your budget.

    5. After everything is finalized, we'll request a 50% non-refundable deposit in order to reserve your date, with the final payment due in full 7 days before your event date.

  • At BWCF, we pride ourselves on creating bespoke floral experiences tailored to your unique vision. As each event is distinctive, our pricing varies to accommodate different needs.

    Weddings: Our wedding experiences begin at a minimum of $25,000. This ensures a dedicated focus on crafting an enchanting atmosphere for your special day, reflecting your love story in every petal.

    Other Events: For all other events, our pricing is entirely bespoke. We understand that each occasion has its own requirements and budget considerations. Our team will work closely with you to curate a floral design that aligns with your vision and exceeds your expectations.

    We believe in the artistry of flowers to elevate any event, and our commitment is to deliver an unforgettable experience for you and your guests.

    If you have specific inquiries about our pricing or would like to discuss your event further, please reach out to us. We look forward to bringing your floral dreams to life!

  • At our studio, we have categorized our event floral designs into different levels, allowing you to choose the perfect option that aligns with your vision. Here's a breakdown of our levels:

    Classic Level: The Classic Level offers an elegant and affordable option for your event. With meticulous attention to detail, these designs feature carefully selected common flowers that create a timeless and sophisticated ambiance.

    Signature Level: Our Signature Level takes your event to the next level of style and distinction. These designs showcase a captivating blend of popular and specialty flowers, carefully curated to create a memorable and unique atmosphere.

    Premium Level: For those seeking the ultimate in luxury and opulence, our Premium Level delivers an extraordinary experience. These designs feature an abundance of high-end and specialty flowers, meticulously arranged to create a lavish and breathtaking display that leaves a lasting impression.

    By offering these different levels, we provide you with the flexibility to choose the level of beauty and grandeur that suits your event. Whether you prefer a classic elegance, a distinctive style, or a truly luxurious experience, our event floral designs are arranged to exceed your expectations and create an unforgettable ambiance.

  • At BWCF, we offer a design proposal service for an affordable fee of $250 (non-refundable). When you book this service with us, your payment will be applied towards your overall balance. In addition, if you require a mock-up of your floral arrangements, there may be an additional fee depending on the complexity and uniqueness of the project.

  • At BWCF, we understand that production timelines can be unpredictable. That's why we ask clients to give us a lead time of between 2-4 weeks for standard events. However, don't be afraid to reach out with any special requests or last-minute events – we're always up for the challenge and willing to get our hands dirty!

  • At BWCF, we want your booking process to be as simple and secure as possible. That's why we require a signed contract agreement and a 50% non-refundable deposit to officially book our services. To ensure smooth delivery of your event, payment must be made in full 7 days before the scheduled date.

  • Yes, a 3% service fee is applied to all transactions conducted through our POS System, Square. This fee helps cover processing costs and ensures a seamless and secure payment experience for our clients. If you have any specific questions about fees or payment methods, feel free to reach out to our team for further clarification.

  • We always welcome the chance to take a journey! So if you have an exciting destination event in mind, don't hesitate to reach out – we'd love to explore it with you!

  • Our designers work throughout the Los Angeles area collaborating with some of the city’s most talentd creative teams to provide unique and unforgettable floral art installations for promotional launches, music videos, set production, and live events.

Floral Delivery FAQs

  • At our studio, we have carefully categorized our floral arrangements based on both size and the types of flowers used. This allows you to easily select the perfect option for your preferences. Here's a breakdown of our sizing terms:

    Classic: Embrace the timeless elegance of our Classic style. This tier features our smallest size arrangement, offering a graceful composition with a touch of understated luxury. The carefully selected blooms exude sophistication and affordability, making it the perfect choice for those who appreciate refined beauty. This option is only for Designers Choice.

    Signature: Elevate your floral experience with our Signature style, which falls into our medium size arrangement category. Immerse yourself in a world where medium bloom density meets artful composition. Blending both popular and specialty flowers, this tier offers a distinctive and harmonious arrangement that stands out as a true masterpiece.

    Premium: Indulge in the extravagant allure of our Premium style, which falls into our largest size arrangement category. Prepare to be swept away by an abundance of high-end and specialty flowers, meticulously curated to create a lavish and opulent arrangement. With every petal, this tier radiates luxury, making it the ultimate choice for those seeking a truly grand floral statement.

    Deluxe: Discover the refined grandeur of our Deluxe style, a step above our largest size, offering an even more generous arrangement. This tier is designed for those seeking to make a significant impact, featuring an exquisite selection of high-end blooms arranged in a sophisticated and voluminous composition. The Deluxe style is a testament to luxury and elegance, perfect for special occasions or as a centerpiece that commands attention.

    Ultra: Experience the pinnacle of floral luxury with our Ultra style, the zenith of our arrangement offerings. This unparalleled tier represents the epitome of opulence and craftsmanship, showcasing an awe-inspiring collection of the rarest flowers in stunning, volumetric abundance. Designed for the connoisseur and those who desire the extraordinary, the Ultra arrangement is a breathtaking spectacle of nature's beauty, unmatched in scale and splendor.

    By using these sizing terms, we aim to simplify the process of selecting the perfect floral arrangement that matches your desired style and budget.

  • BWCF delivers to Los Angeles and surrounding cities, including West Hollywood, Santa Monica, Beverly Hills, Culver City, Pasadena, Glendale, El Segundo, Inglewood, Lennox, Long Beach, Malibu, Santa Clarita, Burbank, Rancho Palos Verdes, West Covina, and so many more.

  • We don’t guarantee same day availability but If you contact us before 9am, Monday - Saturday, we can usually fulfill your request promptly. Even if it's after 9a, reach out to us as we usually have fresh blooms available.

  • You’ll receive a confirmation email once you place your order and another email once the delivery has been made.

  • Due to the fact that all BWCF florals are made day of (insuring the flowers are as fresh as possible) our delivery window is normally between 11a - 3p. We offer delivery Monday - Saturday (unless otherwise discussed) Get in contact with us if you don't see your desired delivery date and we will do our best to meet your needs.

  • Certainly! At The Boy Who Cried Flowers, we love to make your floral vision come to life. While we can't guarantee exact matches, we do offer the option to customize the color palette of your arrangement. Feel free to send us your preferred colors and any inspirational photos that capture your desired look. We'll put our best efforts into crafting a stunning arrangement that resonates with your chosen hues and aesthetic. For color customization inquiries, please email us at info@theboywhocriedflowers.com.

  • All orders need to be placed 24 hours in advance. If you’re looking for same day delivery please email us at info@theboywhocriedflowers.com

  • Of course! Before you put your arrangement in checkout you'll be prompted to enter your personal message. This will be written by hand on a luxurious, BWCF branded card, and then placed in a metal card holder floating above your arrangement. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.

  • We are unique in what we do, and this extends to our packaging. As standard, a special BWCF message card & metal floral pick card holder will be added to all deliveries.

  • Once your order has been completed you will see an order confirmation page with all of your order details and a unique order confirmation number. All the information will also be sent directly to the email address associated with your account.

  • Once the arrangement is delivered you'll get an email notifying you.

  • If the intended recipient isn't there to receive their arrangement, then we will do our best to ensure they are left with a neighbor or in a safe, shaded, and cool place. You can leave any specific instructions for this during the checkout process, along with a contact number for the recipient.

  • Sure, if it's available and in season, we can probably arrange it. Just give us a heads up at least one day in advance by calling (213.373.1446) or emailing (info@theboywhocriedflowers.com) us. We'll be happy to assist you in finding what you need for your custom requests.