Policies

Delivery Collection

Ordering

We recommend placing your order at least 24 hours in advance to ensure the widest selection of seasonal flowers and delivery availability.

While we occasionally accommodate same-day requests, availability cannot be guaranteed.

Seasonal Availability

Flowers are seasonal by nature.

Every arrangement is designed using the freshest flowers available at market. While specific varieties may vary, any substitutions are made thoughtfully to preserve the overall color palette, movement, and design language of the arrangement.

Product Photography

The photographs throughout our website represent the intended design language of each arrangement.

Because every arrangement is created by hand using seasonal flowers, slight variations in flower varieties, color, shape, and composition should be expected. These natural differences are part of what makes each arrangement unique.

Scale

Each arrangement is available in a range of scale.

As scale increases, so does the overall volume and presence of the arrangement while preserving its original composition. Because flowers are naturally varied, final dimensions may differ slightly from those shown.

Delivery Windows

To ensure every arrangement arrives with the care it deserves, we deliver within scheduled delivery windows rather than guaranteed delivery times.

If your order is for a time-sensitive occasion, please contact us before placing your order.

Recipient Availability

If the recipient isn’t available, we’ll make every effort to ensure the flowers arrive safely. Whenever possible, arrangements will be left in a shaded, protected location near the entrance or gate.

If a secure location isn’t available and another delivery attempt is required, additional delivery charges may apply.

Delivery Address

Customers are responsible for providing accurate delivery information.

If an order must be redirected due to an incorrect or incomplete address, additional delivery fees may apply.

Weather & Environmental Conditions

Flowers are living materials.

Once an arrangement has been delivered, The Boy Who Cried Flowers is not responsible for damage resulting from prolonged exposure to heat, direct sunlight, freezing temperatures, or other environmental conditions.

Cancellations & Delivery Changes

All orders are final and cannot be cancelled or refunded.

If you need to change your delivery date, we’re happy to accommodate whenever possible with at least 48 hours’ notice. Requests made within 48 hours of the scheduled delivery date may not be possible, as flowers have often been sourced and production may already be underway.

Returns & Refunds

Due to the perishable nature of fresh flowers, all sales are final.

If there is an issue with your order, please contact us within 24 hours of delivery. We’ll always do our best to make things right.

Workshops

Reservations

Workshop reservations are non-refundable.

If you’re unable to attend, please contact us as soon as possible. When space allows, we’ll do our best to transfer your reservation to a future workshop.

Private Workshops

Private workshops are available by request and require a minimum of five participants, unless otherwise agreed upon.

Photography

We occasionally photograph workshops for use on our website and social media.

If you’d prefer not to appear in photographs, simply let us know before the workshop begins.

Event Services

Each event is unique.

Payment schedules, production timelines, cancellation policies, rental terms, and project-specific conditions are outlined within each client’s individual proposal and agreement.

Design Philosophy

Our work is intentionally artistic rather than formulaic.

While inspiration images, previous arrangements, and product photographs help communicate the intended design direction, every arrangement is interpreted using the finest seasonal flowers available at market.

No two arrangements will ever be identical.